Returns Policy

Overview

If something arrives broken, defective, or not what you ordered, contact us within 30 days of delivery and we’ll make it right — a replacement or a full refund, your choice.

In most cases you won’t need to ship anything back. A photo of the problem is usually all we need.

What’s covered

• Items damaged in transit
• Defects in printing, finishing, or assembly
• Wrong item shipped
• Item significantly different from its listing

What’s not covered

• Change of mind, or a piece that didn’t suit the space you had in mind
• Normal variation between pieces. Everything here is made one at a time, and small differences in color, layer texture, and finish are part of hand-made work rather than defects
• Custom and commissioned pieces, which are final sale except for defects. These are made to your specification and can’t be resold, so please review your details carefully before ordering
• Damage from drops, weather, or use the piece wasn’t built for

Sale items

Sale items can’t be refunded, but if the problem is on our end we’ll replace the piece or send a comparable one.

Refunds

Once a refund is approved, it goes back to your original payment method. Depending on your bank or card issuer, it can take a few business days to appear.

Late or missing refunds

If a refund hasn’t shown up after a week, check with your bank or card issuer first — processing time on their end is the usual reason. If it still hasn’t landed, email us and we’ll track it down.

Need help?

Email shatteredlayerstudio@gmail.com and we’ll get back to you within 24–48 hours.